Claims
SOGÉCAP strives to provide the highest level of service at all times. However, difficulties or dissatisfaction may occur in the course of our relationship.
SOGÉCAP pledges to acknowledge receipt of your claim within 10 business days of your sending it (unless we have already replied to you within those 10 days) and to process your claim within no more than two (2) months of your submitting it.
First contact your customer advisor or your branch manager.
You may inform them of your difficulties via the means of your choosing: directly at the branch, by telephone, email or letter.
You may contact the Customer Relationship Centre specialising in life insurance, borrowers’ insurance and protection insurance.
You may send your request by mail, telephone, or fax, to the following.
- By mail:
SOGÉCAP
Customer Relationship Centre
42, boulevard Alexandre Martin
45057 Orléans Cedex 1, France - By telephone: 33 (0)9 69 362 362 (toll-free number) from Monday to Friday, from 8:30 am to 6:30 pm and Saturday from 9:00 am to 4:30 pm.
If you are not satisfied with the response, of if two (2) months have passed since sending your first written claim to SOGÉCAP, you may request the opinion of the French Insurance Ombudsman:
- By mail: Médiation de l’Assurance TSA 50110 75 441, Paris Cedex 09, France
- By e-form: https://formulaire.mediation-assurance.org
The Insurance Ombudsman is completely independent of SOGÉCAP. Appeals to the Insurance Ombudsman are free of charge. To render his findings, he has free access to your file.
Litigants are not required to accept the Ombudsman’s ruling and retain the right to bring the matter before the appropriate jurisdictions.
The Ombudsman’s recourse procedure and the “Insurance Ombudsman Charter” can be viewed at https://www.mediation-assurance.org/.