Claims

  1. Company savings
  2. Claims
your request concerns
Sogéretraite

First contact your customer advisor or your branch manager.

You may inform them of your difficulties via the means of your choosing: directly at the branch, by telephone, email or letter.

You may contact the Customer Relationship Centre specialising in life insurance, borrowers’ insurance and protection insurance.

You may send your request by mail, telephone, or fax, to the following.

  • By mail:
    SOGÉCAP
    Customer Relationship Centre
    42, boulevard Alexandre Martin
    45057 Orléans Cedex 1, France
  • By telephone: 33 (0)9 69 362 362 (toll-free number) from Monday to Friday, from 8:30 am to 6:30 pm and Saturday from 9:00 am to 4:30 pm.

If you are not satisfied with the response, of if two (2) months have passed since sending your first written claim to SOGÉCAP, you may request the opinion of the French Insurance Ombudsman:

The Insurance Ombudsman is completely independent of SOGÉCAP. Appeals to the Insurance Ombudsman are free of charge. To render his findings, he has free access to your file.

Litigants are not required to accept the Ombudsman’s ruling and retain the right to bring the matter before the appropriate jurisdictions.

The Ombudsman’s recourse procedure and the “Insurance Ombudsman Charter” can be viewed at https://www.mediation-assurance.org/.

your request concerns
Esalia

You can write to us from your secure personal space
On the "Savers" welcome page :

  • click on "Access your accounts".
  • Identify yourself using your personal login information (account number and password).
  • Then click on "Contact us", followed by "Write to us".
  • A dedicated team will reply to you as soon as possible.Sur votre page d'accueil « Epargnants ».

Societe Generale is determined to always provide you with the highest possible quality of service.
However, you may still encounter difficulties in the operation or use of the services provided to you.

In this case, you can send us your complaint by following the procedure described below.
A complaint is defined as any expression of dissatisfaction by a client to a professional.

Note that requests for services, information, clarifications or opinions are not classified as complaints.

Your customer service team can be contacted in: four ways

Votre service clientèle se tient à votre entière disposition : 4 possibilités

  • by letter to the following address
    SOCIETE GENERALE - EPARGNE SALARIALE
    Service Réclamations
    TSA 90035
    93736 BOBIGNY CEDEX 9
    FRANCE
  • by phone at the following number: +33 (0) 9 69 32 15 21 (standard rate call, from 8am to 6pm, from Monday to Friday)
  • via Esalia.com, login using your account number and password - click on « Contact Us » (top right of the home screen) then click on « Access Form » button, select the « Claims » tab.
  • via Esalia App, login using your account number and password - click on « Profile » (bottom right of the home screen) then click on « Contacts », « Access the form » button and select the « Claim » tab.

e undertake to acknowledge receipt of your request within 10 business days and to give you a response as soon as possible (within two months maximum).
If special circumstances arise that prevent us from responding within this time, you will be informed of how the processing of your complaint is progressing. If you are using this channel and your request needed an in-depth analyse, you may be ask to relay your complaint by letter.

Service Réclamations auprès de Teneur de Compte Société Générale
SGSS/SBO/ESA
32 Rue du Champ de Tir
44300 NANTES
FRANCE

Note that if a dispute is not resolved by the response given by our teams, you can refer the matter:

  • The Médiateur auprès de la Fédération Bancaire Française (FBF) who exercises his function in complete independence, within the framework of the « Conditions générales du service de médiation » which specifies in particular his field of competence and the conditions of his intervention, and which you can consult on the website www.lemediateur.fbf.fr.
    You can contact the Médiateur de la FBF by sending your request on the website: www.lemediateur.fbf.fr. The Médiateur de la FBF will respond to you directly within 90 days from the date on which he receives all the documents on which the request is based. In the event of a complex dispute, this period may be extended. The Médiateur de la FBF will formulate a reasoned position which he will submit to the approval of both parties.

OR

  • Ms Marielle Cohen-Branche
    Médiateur de l'AMF
    - By electronic form downloadable on the AMF website: www.amf-france.org > Le médiateur
    - By post:
    Autorité des Marchés Financiers
    17 place de la Bourse
    75082 PARIS CEDEX 02
    France

Your choice is irrevocable for this dispute.